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Awards for Excellence - 2018

Outstanding Papers


Award journal index



Journal of Service Theory and Practice

Winner(s)

Volume 27 number 4
Engagement platforms in the sharing economy
Christoph F. Breidbach, Roderick J. Brodie

Highly commended

Volume 27 number 2
A multilevel consideration of service design conditions
Ingo Oswald Karpen, Gerda Gemser, Giulia Calabretta

Volume 27 number 1
Leadership style and service orientation: the catalytic role of employee engagement
Sapna Popli, Irfan A. Rizvi

Volume 27 number 1
Observing delightful experiences of other customers: the double-edged sword of jealousy and joy
Nadine L. Ludwig, Donald C. Barnes, Matthias Gouthier

Outstanding reviewers

Allard van Riel
Tony Gary