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Awards for Excellence - 2018

Outstanding Papers


Award journal index



Journal of Services Marketing

Winner(s)

Volume 31 number 3
Virtual brand community engagement practices: a refined typology and model
Linda D. Hollebeek, Biljana Juric, Wenyan Tang

Highly commended

Volume 31 number 2
Customer engagement in a Big Data world
Werner Kunz, Lerzan Aksoy, Yakov Bart, Kristina Heinonen, Sertan Kabadayi, Francisco Villarroel Ordenes, Marianna Sigala, David Diaz, Babis Theodoulid

Volume 31 number 2
The interplay of customer experience and commitment
Timothy Keiningham, Joan Ball, Sabine Benoit (née Moeller), Helen L. Bruce, Alexander Buoye, Julija Dzenkovska, Linda Nasr, Yi-Chun Ou, Mohamed Zaki

Volume 31 number 2
Determinants of services co-creation with business customers
Elodie Jouny-Rivier, Javier Reynoso, Bo Edvardsson

Outstanding reviewers

Elina Jaakkola
Tillmann Wagner
Eric Harris