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Awards for Excellence - 2018

Outstanding Papers


Award journal index



International Journal of Bank Marketing

Winner(s)

Volume 35 number 2
Managing frontline employee performance through coaching: does selling experience matter?
Claudio Pousa, Anne Mathieu, Carole Trépanier

Highly commended

Volume 35 number 3
Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?
Kent Eriksson, Cecilia Hermansson

Outstanding reviewers

Maya Farah
Hernan Riquelme