Awards for Excellence - 2016

Outstanding Papers

Award journal index

The TQM Journal


Volume 27 number 1
Prioritizing quality problems in SMEs: a methodology
Humberto Nuno Teixeira, Isabel Lopes, Sérgio Sousa

Highly commended

Volume 27 number 3
Quality management
Albert Weckenmann, Goekhan Akkasoglu, Teresa Werner

Volume 27 number 2
Performance journey mapping: a service performance assessment framework
Angelika Höber, Elisabeth Pergler, Doris Weitlaner, Hans-Peter Grahsl

Volume 27 number 3
Why are companies still struggling to reach higher continuous improvement maturity levels? Empirical evidence from high performance companies
Daniel Jurburg, Elisabeth Viles, Carmen Jaca, Martin Tanco