Awards for Excellence - 2016

Outstanding Papers


Award journal index



Journal of Services Marketing

Winner

Volume 29 number 6/7
An investigation into gamification as a customer engagement experience environment
Tracy Harwood, Tony Garry

Highly commended

Volume 29 number 6/7
Customer-dominant logic: foundations and implications
Kristina Heinonen, Tore Strandvik

Volume 29 number 6/7
Value creation: an internal customers' perspective
Debra Grace, Joseph Lo Iacono

Outstanding reviewers

John D Hansen
Levent Altinay