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Awards for Excellence - 2014

Outstanding Papers

Award journal index

The TQM Journal


Volume 25 issue 6
Quality: where have we come from and what can we expect?
Alan Brown

Highly commended

Volume 25 issue 1
Robust quality controlling: SPC with box plots and runs test
George J. Besseris

Volume 25 issue 2
The interrelationship between service features, job satisfaction and customer satisfaction: Evidence from the transport sector
Angelos Pantouvakis, Nancy Bouranta

Volume 25 issue 5
Determinants of customer loyalty in Kenya: does corporate image play a moderating role?
Daniel Kipkirong Tarus, Nicholas Rabach

Outstanding reviewers

Dr Evagelos Psomas
Juliet Namukasa