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Awards for Excellence - 2014

Outstanding Papers

Award journal index

Marketing Intelligence & Planning


Volume 31 issue 1
The ways companies really answer consumer complaints
Arnaldo L. Ryngelblum, Nadia W.H. Vianna, Celso A. Rimoli

Highly commended

Volume 31 issue 5
Building a unique online corporate identity
Zulhamri Abdullah, Shahrina Md Nordin, Yuhanis Abdul Aziz

Volume 31 issue 6
Customer relationship management: the evolving role of customer data
Hannu Saarij

Volume 31 issue 7
The key dimensions of luxury from a UK consumers' perspective
Keith Walley, Paul Custance, Paul Copley, Sue Perry

Outstanding reviewers

Dr Dilani Jayawarna
Lesley Ledden