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Awards for Excellence - 2014

Outstanding Papers

Award journal index

Journal of Service Management

"Robert Johnston Award
Robert Johnston was the creator of the JOSM journal and the first editor.


Volume 24 issue 4
How do you measure what you can't define?: The current state of loyalty measurement and management
Lerzan Aksoy

Highly commended

Volume 24 issue 1
Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport

Volume 24 issue 3
Understanding Generation Y and their use of social media: a review and research agenda
Ruth N. Bolton, A. Parasuraman, Ankie Hoefnagels, Nanne Migchels, Sertan Kabadayi, Thorsten Gruber, Yuliya Komarova Loureiro, David Solnet

Volume 24 issue 3
Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media
Bart Larivi

Outstanding reviewers

Professor Line Lervik L Olsen
Stefan Holmlid