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Awards for Excellence - 2014

Outstanding Papers

Award journal index

International Journal of Quality and Service Sciences


Volume 5 issue 3
Managing and improving service quality in higher education
Moshe Sharabi

Highly commended

Volume 5 issue 1
Customer involvement in service production, delivery and quality: the challenges and opportunities
Hossein Dadfar, Staffan Brege, Sedigheh Sarah Ebadzadeh Semnani

Volume 5 issue 1
Lean and six sigma - critical success factors revisited
Dag N

Volume 5 issue 4
Can emotional scaling methods improve quality in services?
David Longbottom, Amir Modjahedi

Outstanding reviewers

Associate Professor Abd Manaf Noor Hazilah
Dr Terje Slatten