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Awards for Excellence - 2014

Outstanding Papers


Award journal index



International Journal of Bank Marketing

Winner

Volume 31 number 3
A relational classification of online banking customers
Lova Rajaobelina, Isabelle Brun, Elissar Toufaily

Highly commended

Volume 31 number 4
The influence of socio-demographic variables on customer satisfaction and loyalty in the private banking industry
Volker Seiler, Markus Rudolf, Tim Krume

Outstanding reviewer

Dr Tommi Laukkanen