Product Information:-

  • Journals
  • Books
  • Case Studies
  • Regional information
Request a service from our experts.
Visit the JDAL journal page.

Awards for Excellence - 2013

Outstanding Papers

Award journal index

Managing Service Quality


Volume 5 issue 22
Using a business game concept to enhance servitization: a longitudinal case study
Teemu Laine, Jari Paranko, Petri Suomala

Highly commended

Volume 2 issue 22
Self-service technology complaint channel choice: Exploring consumers' motives
Nichola Robertson

Volume 2 issue 22
Service environment, provider mood, and provider-customer interaction
Kendra Fowler, Eileen Bridges

Volume 3 issue 22
Organizational adoption of new service development tools
Dayu Jin, Kah-Hin Chai, Kay-Chuan Tan