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Awards for Excellence - 2013

Outstanding Papers


Award journal index



Managing Service Quality

Winner

Volume 5 number 22
Using a business game concept to enhance servitization: a longitudinal case study
Teemu Laine, Jari Paranko, Petri Suomala

Highly commended

Volume 2 number 22
Self-service technology complaint channel choice: Exploring consumers' motives
Nichola Robertson

Volume 2 number 22
Service environment, provider mood, and provider-customer interaction
Kendra Fowler, Eileen Bridges

Volume 3 number 22
Organizational adoption of new service development tools
Dayu Jin, Kah-Hin Chai, Kay-Chuan Tan