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Awards for Excellence - 2013

Outstanding Papers

Award journal index

Journal of Services Marketing


Volume 5 number 26
Time-of-day services marketing
Scott G. Dacko

Highly commended

Volume 2 number 26
Frequency of CRM implementation activities: a customer-centric view
Molan Kim, Jeong Eun Park, Alan J. Dubinsky, Seoil Chaiy

Volume 2 number 26
How customer voice contributes to stronger service provider relationships
Russell Lacey

Volume 6 number 26
The impact of unprofitable customer abandonment on current customers' exit, voice, and loyalty intentions: an empirical analysis
Michael Haenlein, Andreas M. Kaplan