Login

Login
Welcome:
Guest

Product Information:-

  • For Journals
  • For Books
  • For Case Studies
  • Regional information
Real World Research - #RealWorldResearch
Request a service from our experts.

Awards for Excellence - 2013

Outstanding Papers


Award journal index



Journal of Services Marketing

Winner

Volume 5 number 26
Time-of-day services marketing
Scott G. Dacko

Highly commended

Volume 2 number 26
Frequency of CRM implementation activities: a customer-centric view
Molan Kim, Jeong Eun Park, Alan J. Dubinsky, Seoil Chaiy

Volume 2 number 26
How customer voice contributes to stronger service provider relationships
Russell Lacey

Volume 6 number 26
The impact of unprofitable customer abandonment on current customers' exit, voice, and loyalty intentions: an empirical analysis
Michael Haenlein, Andreas M. Kaplan