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Awards for Excellence - 2012

Outstanding Papers

Award journal index

The TQM Journal


Volume 23 number 2
Analysing the preferred characteristics of frontline employees dealing with customer complaints: A cross-national Kano study
Thorsten Gruber, Ibrahim Abosag, Alexander E. Reppel and Isabelle Szmigin

Highly commended

Volume 23 number 3
Champions in transition: the role of process orientation
Uma Kumar, Kayvan Miri-Lavassani, Bahar Movahedi and, Vinod Kuma

Volume 23 number 1
Identifying ideas of attractive quality in the innovation process
Lars Witell, Martin L??fgren and Anders Gustafsson

Volume 23 number 3
No panaceas for organizational diseases, but better knowledge and systems thinking
Tito Conti

Outstanding reviewers

Professor Yu-Cheng Lee
City College, Greece