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Awards for Excellence - 2012

Outstanding Papers

Award journal index

Journal of Services Marketing


Volume 25 number 3
A strategic response to the financial crisis: an empirical analysis of financial services advertising before and during the financial crisis
Taejun (David) Lee, Wonjun Chung and Ronald E. Taylor

Highly commended

Volume 25 number 1
Customer satisfaction and business performance: a firm-level analysis
Paul Williams and Earl Naumann

Volume 25 number 5
Franchise partner selection: perspectives of franchisors and franchisees
Maureen Brookes and Levent Altinay

Volume 25 number 6
The consumer anger phenomena: causes and consequences
Venessa Funches

Outstanding reviewer

Dr Eric Harris