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Awards for Excellence - 2012

Outstanding Papers


Award journal index



International Journal of Bank Marketing

Winner

Volume 29 number 5
Ethical reputation and value received: customer perceptions
Jay Prakash Mulki and Fernando Jaramillo

Highly commended

Volume 29 number 2
New insights into consumer confidence in financial services
Adele Gritten

Volume 29 number 3
Modelling customer loyalty in financial services: A hybrid of formative and reflective constructs
Chris Baumann, Greg Elliott and Hamin Hamin

Outstanding reviewers

Professor Merlin Simpson
Dr Christopher Gan