Login

Login
Welcome:
Guest

Product Information:-

  • For Journals
  • For Books
  • For Case Studies
  • Regional information
Real World Research - #RealWorldResearch
Request a service from our experts.

Awards for Excellence - 2011

Outstanding Papers


Award journal index



Journal of Services Marketing

Winner

Volume 24 number 1
Consumer relationship proneness: a reexamination and extension across service exchanges
Janet Turner Parish and Betsy Bugg Holloway

Highly commended

Volume 24 number 3
The service hand-off: effects of multivendor service performance on customer satisfaction – an experimental study
Chad R. Allred and R. Bruce Money

Volume 24 number 6
The international search for ethics norms: which consumer behaviors do consumers consider (un)acceptable?
Larry Neale and Sam Fullerton

Volume 24 number 5
A CIT investigation of other customers' influence in services
Jingyun Zhang, Sharon E. Beatty and David Mothersbaugh

Outstanding reviewer

Professor Aron O'Cass