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Awards for Excellence - 2011

Outstanding Papers

Award journal index

Journal of Services Marketing


Volume 24 issue 1
Consumer relationship proneness: a reexamination and extension across service exchanges
Janet Turner Parish and Betsy Bugg Holloway

Highly commended

Volume 24 issue 3
The service hand-off: effects of multivendor service performance on customer satisfaction – an experimental study
Chad R. Allred and R. Bruce Money

Volume 24 issue 6
The international search for ethics norms: which consumer behaviors do consumers consider (un)acceptable?
Larry Neale and Sam Fullerton

Volume 24 issue 5
A CIT investigation of other customers' influence in services
Jingyun Zhang, Sharon E. Beatty and David Mothersbaugh

Outstanding reviewer

Professor Aron O'Cass