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Awards for Excellence - 2011

Outstanding Papers

Award journal index

International Journal of Quality and Service Sciences


Volume 2 issue 3
Service productivity, quality and innovation: Implications for service-design practice and research
A. Parasuraman

Highly commended

Volume 2 issue 1
Transitioning from service management to service-dominant logic: Observations and recommendations
Evert Gummesson, Robert F. Lusch and Stephen L. Vargo

Volume 2 issue 2
Service quality implementation: problems and solutions
Moshe Sharabi and Moshe Davidow

Volume 2 issue 3
Service quality on three management levels: A study of service quality in public tendering contracts
Carolina Camén