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Awards for Excellence - 2010

Outstanding Papers

Award journal index

Performance Measurement and Metrics


Volume 10 number 2
Bridging the gap between service provision and customer expectations
Susan McKnight

Highly commended

Volume 10 number 2
What is impact assessment and why is it important?
David Streatfield and Sharon Markless

Volume 10 number 3
Structuration and social identity theories: Qualitative methodologies for determining skills and competencies for the information profession in the 21st century
Judith Broady-Preston

Volume 10 number 3
Measuring Croatian public and academic library culture: Interviews with library directors
Kornelija Petr Balog