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Awards for Excellence - 2010

Outstanding Papers


Award journal index



Journal of Services Marketing

Winner

Volume 23 number 7
Category-specific RECIPEs for internet retailing quality
Julie E. Francis

Highly commended

Volume 23 number 3
Does "true" personal or service loyalty last? A longitudinal study
Liliana L. Bove and Lester W. Johnson

Volume 23 number 6
Betrayal? Relationship quality implications in service recovery
Betsy Bugg Holloway, Sijun Wang and Sharon E. Beatty

Volume 23 number 3
Satisfaction in technology-enabled service encounters
Suzanne C. Makarem, Susan M. Mudambi and Jeffrey S. Podoshen

Outstanding reviewer

Professor Steve Baron