Product Information:-

  • Journals
  • Books
  • Case Studies
  • Regional information
Request a service from our experts.
Visit the JDAL journal page.

Awards for Excellence - 2010

Outstanding Papers

Award journal index

International Journal of Quality and Service Sciences


Volume 1 number 2
A review of twenty years of SERVQUAL research
Riadh Ladhari

Highly commended

Volume 1 number 3
Quality management systems and value creation
Åsa Rönnbäck, Lars Witell and Bo Enquist

Volume 1 number 3
Creating value in multiple cooperative relationships
Adelaide Ippolito

Volume 1 number 3
The board's role in sustaining major organizational change: An empirical analysis of three change programs
Sverker Alänge and Annika Steiber

Outstanding reviewer

Professor Jens Jorn Dahlgaard