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Awards for Excellence - 2009

Outstanding Papers


Award journal index



Marketing Intelligence & Planning

Winner

Volume 26 number 3
An empirical examination of service recovery design
Kristie K. Seawright, Kristen Bell DeTienne, M. Preston Bernhisel and Charlotte L. Hoopes Larson

Highly commended

Volume 26 number 5
How customer requests may lead firms astray: conceptual issues and an empirical illustration
Geir Sogn‐Grundvåg, Kjell Grønhaug

Volume 6 number 26
Message framing: keeping practitioners in the picture
Simon J. Pervan and Andrea Vocino

Volume 26 number 4
Anticipating a regrettable purchase Implications of erroneous affective forecasting for marketing planning
Nick Sevdalis, Flora Kokkinaki and Nigel Harvey

Outstanding reviewers

Jim Hamill
David Bryde