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Awards for Excellence - 2009

Outstanding Papers


Award journal index



International Journal of Quality & Reliability Management

Winner

Volume 25 number 8
Organizational citizenship behaviour (OCB), TQM and performance at the maquiladora
Joo Y. Jung and Soonkwan Hong

Highly commended

Volume 25 number 4
Pay-off selection criteria for quality and improvement initiatives
Natcha Thawesaengskulthai and James D.T. Tannock

Volume 25 number 9
The impact of internal service quality on customer service behaviour Evidence from the banking sector
Victoria Bellou and Andreas Andronikidis

Outstanding reviewer

Dr. Girish Prayag