Product Information:-

  • Journals
  • Books
  • Case Studies
  • Regional information
Request a service from our experts.
Visit the JDAL journal page.

Awards for Excellence - 2009

Outstanding Papers

Award journal index

International Journal of Quality & Reliability Management


Volume 25 issue 8
Organizational citizenship behaviour (OCB), TQM and performance at the maquiladora
Joo Y. Jung and Soonkwan Hong

Highly commended

Volume 25 issue 4
Pay-off selection criteria for quality and improvement initiatives
Natcha Thawesaengskulthai and James D.T. Tannock

Volume 25 issue 9
The impact of internal service quality on customer service behaviour Evidence from the banking sector
Victoria Bellou and Andreas Andronikidis

Outstanding reviewer

Dr. Girish Prayag