Volume 15 number 5
A performance benchmarking study of Indian Railway zones
Sajeev Abraham George and Narayan Rangaraj
Volume 15 number 4
Benchmarking and performance measurement: a statistical analysis
Sandra Moffett, Karen Anderson-Gillespie and Rodney McAdam
Volume 15 number 1
A study on the ISO 14000 certification and organizational performance of Indian manufacturing firms
P. Padma, L.S. Ganesh and Chandrasekharan Rajendran
Volume 15 number 1
Developing and validating total quality management (TQM) constructs in the context of Thailand's manufacturing industry
Anupam Das, Himangshu Paul and Fredric W. Swierczek
Volume 15 number 4
The exclusion of indirect costs from efficiency benchmarking
Antonio Davide Barretta
Dr. Pierluigi Colacino
Dr. Louise Boulter