Volume 19 number 2
Verner C. Petersen
Volume 19 number 3
The process of constructing performance measurement
Mattias Elg
Volume 19 number 1
The role of control charts in promoting organisational learning: New perspectives from a food industry study
Nigel Grigg, Lesley Walls
Volume 19 number 2
A history and review of the European Quality Award Model
Tito A. Conti
Ingrid Fecikova, Technical University of Kosice, Slovak Republic