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Awards for Excellence - 2008

Outstanding Papers


Award journal index



Journal of Services Marketing

Winner

Volume 21 number 6
Service quality and satisfaction: an international comparison of professional services perceptions
Linda C. Ueltschy, Michel Laroche, Axel Eggert, Uta Bindl

Highly commended

Volume 21 number 5
An assessment of customer service in business-to-business relationships
Judy Zolkiewski, Barbara Lewis, Fang Yuan, Jing Yuan

Volume 21 number 3
A proposed multi-dimensional approach to evaluating service recovery
Mahesh S. Bhandari, Yelena Tsarenko, Michael Jay Polonsky

Volume 21 number 3
The service recovery paradox: justifiable theory or smoldering myth?
Vincent P. Magnini, John B. Ford, Edward P. Markowski, Earl D. Honeycutt Jr

Outstanding reviewer

Douglas Fugate, Western Kentucky University, USA