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Awards for Excellence - 2008

Outstanding Papers

Award journal index

International Journal of Service Industry Management


Volume 18 issue 5
Perception and attribution of employees' effort and abilities: The impact on customer encounter satisfaction
Nina Specht, Sina Fichtel, Anton Meyer

Highly commended

Volume 18 issue 1
The role of arousal congruency in influencing consumers' satisfaction evaluations and in-store behaviors
Jochen Wirtz, Anna S. Mattila, Rachel L.P. Tan

Volume 18 issue 1
Managing employee empowerment in luxury hotels in Europe
Antonis Klidas, Peter T. van den Berg, Celeste P.M. Wilderom

Volume 18 issue 4
Electronic healthcare: a study of people's readiness and attitude toward performing self-diagnosis
Even J. Lanseng, Tor W. Andreassen

Outstanding reviewer

Lerzan Aksoy, Koc University, Turkey