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Awards for Excellence - 2008

Outstanding Papers

Award journal index

International Journal of Quality & Reliability Management


Volume 24 issue 7
Towards a third generation of quality management: Searching for a theoretical re-conceptualisation of contemporary organisations based on the notions of stakeholders and transactivity
David Foster, Jan Jonker

Highly commended

Volume 24 issue 1
Developing zones of tolerance for managing passenger rail service quality
Robert Y. Cavana, Lawrence M. Corbett, Y.L. (Glenda) Lo

Volume 24 issue 9
Perceived service quality: Analyzing relationships among employees, customers, and financial performance
Dong Kyoon Yoo, Jeong Ah Park

Volume 24 issue 1
A meta-analysis of quality measures in manufacturing system
Thawatchai Jitpaiboon, S. Subba Rao

Outstanding reviewers

Lusine Aramyan, Agricultural Economics Research Institute, Wageningen University, The Netherlands