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Brian McDermott, Operations Director at Emerald presents 'Delivering the right user experience, first time' at the UKSG Forum 2015

Conference video of Brian's lightening talk is now available online.

Bingley, United Kingdom, 18 December 2015 – Brian McDermott, Operations Director at Emerald Group Publishing – the global publisher linking research and practice – recently presented ‘Delivering the right user experience, first time’ lightening talk at the UKSG forum in November. 

During his presentation, Brian spoke about his experience of leading the migration of Emerald Insight to Atypon’s Literatum platform: a move which was implemented to provide a better user experience for Emerald’s customers.

Brian’s used the opportunity to  summarize the processes involved before, throughout and after migrating platforms. He explained the importance of having a clear and strategic rationale; of having a customer first ethos; and thereby prioritizing the activities that have the greatest customer impact. 

Brian said: “It was a great opportunity to be able to contribute to the UKSG forum and share Emerald’s experience of migrating platforms.

“We made the strategic decision to transform to a publishing platform provider to meet the growing needs for new services, products and features our customers require.

“Since the platform migration last year, worldwide visibility of research hosted by Emerald has improved, and will continue to do so as further enhancements and innovations are introduced throughout 2016.”

Further details about Emerald’s transition to the Literatum platform can be found here: 

A recording of Brian’s UKSG Forum presentation is now available to watch online:

- ENDS -

About Emerald Publishing:
Nurturing fresh thinking that makes an impact

Emerald Publishing was founded in 1967 to champion new ideas that would advance the research and practice of business and management. Today, we continue to nurture fresh thinking in applied fields where we feel we can make a real difference, now also including health and social care, education and engineering. We publish over 300 journals, more than 2,500 books and over 1,500 case studies, via our dedicated research platform


Nicolle Vare
PR Executive
Emerald Publishing Limited
Phone: +44 (0) 1274 785252