Login

Login
Welcome:
Guest
Visit_insight
Tell us what you think

Information on changes to
Emerald's research platform

www.emeraldinsight.com

As part of Emerald's customer-focused development initiative, which aims to deliver an enhanced user experience to our customers, we are introducing some changes to our websites.

If you are an author, librarian, researcher, or have access to Emerald research by other means (e.g. ASLIB membership), please read the FAQs to find out how the changes may affect you.

Phase One – site separation, completed 1 March 2014

The first stage involved separating www.emeraldinsight.com into two websites with the purpose of creating a much more focused user experience:

Phase Two – migrating our research platform to Atypon's Literatum platform: completed 16 August 2014

This second phase involved transferring all of our research onto the Literatum platform. The website address remains as www.emeraldinsight.com.

Although the visual design of the site remains the same, there are a number of enhancements, including improved subject taxonomies and enriched metadata and search facilities. For more information on the benefits, please see FAQs below.


Frequently Asked Questions: Phase One

Q: Why did Emerald separate its website into two sites?

A: By separating our research platform and Emerald company information into two dedicated sites, we are able to give each site a clear identity and purpose. This makes it easier for users to find the information they need, quickly and easily.

The new sites have been designed to create an enhanced user experience, incorporating feedback from an independent usability study with existing users conducted in 2013.


Q: What are the benefits of separating the two sites?

A: The benefits are as follows:


FAQs: Phase Two

For your ease, this section is broken down into relevance by user groups: all users, authors & editors and institutions & consortia.

All users

Q: Why is Emerald undertaking this change?

A: Based on feedback and user satisfaction surveys conducted with our librarian, researcher and author communities in 2013, Emerald is investing in a partnership with Atypon to bring you a range of performance enhancements to our research platform.

We are aware that demands from our customers are evolving rapidly. As such, the developments we are undertaking now will provide us with the flexibility for development of service and functionality in the future.

Back to the top


Q: Why did Emerald choose Atypon's Literatum platform?

A: We selected Atypon's Literatum platform for its reputation as the leading digital solution provider within the scholarly publishing industry. This was based on our own extensive review and independent feedback from our communities.

Atypon has a proven track record of delivering publishing solutions that have improved the discoverability, access and usage of research, as well as a system designed for flexible development in the years ahead. This benefit to Emerald customers was a key factor in our decision.

Find out more about Atypon.

Back to the top


Q: What are the benefits of the new platform?

A: The platform has been specially designed to host and optimize research, offering a range of benefits, including:

Back to the top


Q: Will training be provided to assist with the transition?

A: Yes. We will work with our customers to ensure that relevant support resources are provided. User guides will be made available prior to the launch and online tutorials are featured on the website. There is a dedicated support team and your local Emerald contacts will also be available to direct you to a centralized support team.

Back to the top


Q: Will the address of the website remain the same?

A: Yes. Emerald Insight will remain at www.emeraldinsight.com and will continue to be the Emerald research platform; providing search, browse, and access to all Emerald's online research.

Back to the top


Q: Will existing links be redirected?

A: All current links for www.emeraldinsight.com will be mapped to the new platform for a smooth transition so you do not have to change anything.

Back to the top


Q: Will I still be able to create marked lists?

A: Yes. The Atypon Literatum platform will enable users to create a single marked list; this replaces the multiple list building option currently available. The new platform also allows users to export to citation managers such as EndNote and RefWorks direct from search, browse and the article. This reduces the previous need for multiple marked lists.

Back to the top


Q: Will the subject taxonomies change?

A: Yes. The taxonomies will be expanded in line with industry standard categorization. In addition to the broad headings, lower levels of categorization will also be introduced to aid search and increase discoverability.

Back to the top


Q: Will individual usernames and passwords change?

A: Yes. For security reasons the username and password for your individual profile will have to be reset. Your existing username will be replaced by your e-mail address. You will also be prompted to set a new password if your existing one does not meet advanced security requirements (minimum of eight characters).

If your current user profile also enables access to research, you will be provided with a unique access token to your registered email address before the launch. Upon activation, this will be paired with your profile login details to provide access.

Back to the top


Q: Will you be communicating with aggregators and third party discovery tools?

A: Yes. We will communicate with third parties to ensure that the data distribution channels are updated as soon as possible.

Back to the top


Q: Will the new platform be COUNTER 4 compliant?

A: Yes. The Atypon Literatum is COUNTER 4 compliant.

Back to the top


Q: What will happen to the Emerald App?

A: The Emerald App will not be available after the website migration. It will be replaced by the Literatum mobile site.

Back to the top


Q: What future web developments is Emerald considering?

A: Moving to a new research platform is just the beginning for Emerald's digital transformation. We will continue to work closely with our customers to identify and consider developments in line with industry standards and developments.

Back to the top


For Authors and Editors

Q: How do authors and editors access the site?

A: Please see "All users" section above and refer to "Will individual usernames and passwords change?"

Please note that authors and editors of more than one publication will be sent one e-mail and access token for each title. They will be required to click on each link to activate their access rights. This is a one-off activity to activate existing access rights on the new site. In the future, new messages and access tokens will only be distributed if an editor takes ownership of an additional publication.

Back to the top


For Institutions and Consortia

Q: How do institutions and consortia access the site?

A: Please see "All users" section above and refer to "Will individual usernames and passwords change?"

Back to the top


Q: How will my institution's authentication details migrate?

A: We will ensure that the data migration between the existing systems and the new platform is a seamless transition.

For institutions using a shared username and password login, authentication details will change and will be communicated before the launch. We invite administrators of those institutions to ensure that their contact e-mail address is up-to-date on their library administrator profile.

The migration of authentication details will be automatic for institutions using all other authentication methods, including IPs, Athens and Shibboleth. We are currently working with our service providers to ensure full Shibboleth migration.

Back to the top


Q: As a faculty user, what do I need to be aware of?

A: On the new research platform, teaching notes for the Case Studies collection will only be available to individual faculty users in replace of institution-wide access. This is to ensure greater control and security for faculty members and the research moving forward. Please note that all faculty members will be required to register a profile on the Atypon Literatum platform prior to teaching note access being provided.

Back to the top


Q: What will happen to referring URLs?

A: New customers will automatically be set up on a trusted proxy service in order to authenticate dispersed users.

For existing customers, the referring URLs will be migrated to the new website to minimize disruption. In the medium to long term, these will need to be transferred to a trusted proxy service. We will contact you post website migration to carry out this action.

Back to the top


Q: How do I access usage reports from before the website migration (16 August 2014)?

A: Customers will be able to access usage reports from before the website migration, via the usage section of the user admin area in October 2014. In October 2014, a .zip file will be added to the usage area containing .csv and html usage reports from January 2013 to 15 August 2014. If you urgently require legacy usage reports, please contact your local Business Manager, who will be able to download this for you. Alternatively, please contact support@emeraldinsight.com.

Back to the top


Q: Will I have to set up my SUSHI statistics again?

A: No. This will be done automatically for all existing and future SUSHI requirements.

Back to the top


For Emerald Management First subscribers and ASLIB members

Q: Will individual usernames and passwords change?

A: Yes. For security reasons the username and password for your individual profile will have to be reset. Your existing username will be replaced by your e-mail address. You will also be prompted to set a new password if your existing one does not meet advanced security requirements (minimum of eight characters).

If your current user profile also enables access to research, you will be provided with a unique access token to your registered e-mail address before the launch. Upon activation, this will be paired with your profile login details to provide access.

Back to the top

If you have any questions, please e-mail us at: support@emeraldinsight.com

Banner: Support resources.

...